Paypal Useage Policies
Price List
Our fees are computed on the basis of time spent on your affairs by the principals and our staff, and on the levels of skill and responsibility involved. A full list of the time spent and the charge out rates used is available on request.
If it is necessary to carry out work outside the responsibilities outlined in the letter of engagement it will involve additional fees. Accordingly we would like to point out that it is in your interest to ensure that your records are completed to the agreed stage.
In the case of a dispute over the level of fees charged we reserve the right to require that the matter is dealt with through arbitration. We recommend that arbitration is undertaken by the fee arbitration service provided by ACCA for members. The fee arbitrator will be appointed by the ACCA president; the fee will be as negotiated with the ACCA arbitrator.
All invoices will be charged including VAT.
All invoices will include details of any disbursements which have been recharged in accordance with our agreement
Our terms relating to payment of amounts invoiced are strictly 30 days net. Prompt payment discounts may only be taken if we receive the payment within 14 days of the date of issue of any invoice. Interest will be charged on all overdue debts at the rate of 3% above the current Bank of England base rate.
Cancellation Policy
If at any time you wish to terminate your service agreement with us, then please notify us in writing and we will cease the service immediately and help you to transition the service to your new advisors (where applicable).
Should we resign or be requested to resign, a disengagement letter will be issued to ensure that our respective responsibilities are clear.
Should we have no contact with you for a period of 12 months or more we may issue a disengagement letter and hence cease to act.
In all occasions, we will make you aware of any costs that have been incurred, up to the date of the termination in providing the services to you.
Refund Policy
We only raise an invoice when the work that you have requested is complete (or if we have agreed to invoice in advance).
We aim to provide a high quality of service at all times. If you would like to discuss with us how our service could be improved or if you are dissatisfied with the service that you are receiving please let us know by contacting your main relationship partner within the firm.
We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may take up the matter with the Association of Chartered Certified Accountants.
If any aspect of our service is held to be in breach of our terms of business or our professional guidelines, then an independent arbitrator appointed by our governing body will agree and instigate a refund.
Privacy Policy
For processing your credit card payments via Paypal, we only collect the minimal amount of information required for the transaction.
We do not store your credit card details.
At no point is any of your information passed to any other third party companies without your prior consent (other than those associated with the actual payment process itself).